Mincom Customer Watch

Utilities of today are complex business environments that require sophisticated and flexible customer information systems to optimize both revenue generation and customer service.

Mincom Customer Watch is the first production proven, 100% Java Customer Information System (CIS) designed specifically for electric, water, and natural gas utilities. The solution enables any utility to optimize customer information and billing operations for both regulated and non-regulated products and services.

The highly flexible, modular structure enables the system to be easily adapted to reflect the business processes of each organization. This flexibility and open-architecture enables the system to be modified on an ongoing basis to meet changing business processes.

Modules include:

Account and Customer Management
Financial Management
Customer Service
Usage Management
Rates Management
Billing
Credits and Collections
Inventory Management
Service Order Management
Online Bill Presentation & Payment

Versatility Framework

In addition to the above, Mincom Customer Watch provides advanced features that provide maximum flexibility to meet the demands of a constantly changing marketplace. Versatility is an innovative, award-winning framework that enables any organization to adapt Customer Watch software components to meet their specific business processes and preferred mode of operation. This provides the ability to make the system match the organization's business processes while also maintaining maximum ease in adopting future upgrades.