Today's organizations are under increasing pressure to produce higher levels of performance. It is crucial that they realize the maximum return on the software that runs their business processes. Annual maintenance fees are an investment in ongoing technology and process enhancements to help your company in achieving that goal. In order to gain maximum value, your software investment has to deliver top performance at all times.
Mincom's comprehensive maintenance and support offerings assist your company in performing at the highest levels by minimizing downtime and maximizing productivity. This critical investment in your business not only provides cost effective risk mitigation, but also ensures a level of security and peace of mind that your systems will be available where and when you need them. Importantly, the expertise to keep your systems up and running is available 24x7 and is not constrained or at risk by the potential loss of internal intellectual property.
Mincom delivers one of the industry's most comprehensive support programs with many support options to choose from - offering continuous software development, 24x7 real-time support, support levels tailored to your business and over 25 years of industry experience.
Additional benefits of our support program include:
Over 300 support professionals worldwide, representing over 25% of Mincom employees being dedicated to delivering quality customer support.
Support professionals are located in six major hubs - Denver, Brisbane, Johannesburg, Santiago, Dublin and Bali.
- Multi-lingual support in five languages: English, French, Spanish, Russian and Portuguese.
- Our global headquarters' Technical Support Center is ISO 9001:2000 certified.
- Significant investment in our support professionals through extensive training via the Continuous Improvement Program.
With over half of your maintenance investment going towards research and development to improve our solutions, you can be assured that your business will be working with leading edge technology.