Mincom Ellipse Performance Support
The Mincom Ellipse Performance Support (MEPS) system, using Panviva's SupportPoint product, has been designed to assist our customers in getting the information about Mincom Ellipse systems when they need to do their jobs.
MEPS provides a single source for all the information a user needs, not just the technical assistance on terminology, concepts, reports and screens, but your organization's correct policies, processes and procedures.
And the information is context sensitive and presented to users at the moment they need it for the job role, application screen, and job process at hand. Staff can remain in the Mincom Ellipse solution while at the same time ensuring that they are following correct organizational processes.
MEPS uses easy authoring and online publishing to ensure the content is always up-to-date, and instantly notifies users of new and changed documentation. This is accomplished without using specialized online publishing skills or tools.
Mincom Ellipse Performance Support: Providing Just-in-Time Support!
Click to Learn More about the SupportPoint Viewer (pictured)
MEPS enables users to maintain the level of knowledge they need to operate the software and sustain their performance long after training and go-live.
Additional benefits that organizations realize with the help of MEPS include:
- Improved employee performance - employees made self-sufficient when hunting for information
- Increased employee rate of system adoption because employees know how to use the new system immediately
- Reduced user error rates - MEPS takes the guesswork out of using the Ellipse system
- Improved data integrity by providing correct information, every time, all the time
- Customized content for controlled variations (synchronized to your organizational standards) by country, region and business unit
- Decreased ongoing support costs