Utilities Industry Overview
The world of utilities is complex. They are often part or fully government or investor owned, and always have extensive operational networks requiring large workforces. In this environment, controlling costs while maintaining quality, safety and reliability of supply is a significant challenge. Restructuring, deregulation and the drive to maximize market share are forcing utilities to rethink business strategies and continuously innovate their business processes.
Demands from regulatory bodies, as well as constant pressure to raise productivity and lower costs, are seeing the industry becoming increasingly performance focused, leading to more intense competition and financial performance pressure. While dealing with these challenges, utility organizations must remain focused on their primary goal: to provide competitive electricity, gas, and water services for residential, commercial and industrial customers.